This illustration is inspired by and in part derived from the work by Scott Simmerman, “The
Square Wheels Guy” http://www.performancemanagementcompany.com/
Are people in general lazy and unwilling to improve and innovate? Do people need to be closely supervised and controlled by management?
Are people in general willing to improve and innovate? Are people ambitious, self-motivated and can exercise self-control?
Personally, I very much believe in latter. I think people do their best in the context that they are operating in. I subscribe to W. Edwards Deming’s ideas that it is the system, not the people working in the system that determines a systems performance.