Toyota kata in knowledge work – European Lean Educator Conference 2014

This is my slides from the European LEAN EDUCATOR Conference 2014 in Stuttgart, Germany.

In this session I reflected on the use of Toyota Kata in knowledge work. It is not a complete description of how to do Toyota Kata in knowledge work. It is me sharing with other Lean Educator of similarities and difference of using Toyota Kata in knowledge work compared to manufacturing. I also reflected on how I use storytelling and LEGO illustration to communicate.

For a more detailed description of Toyota Kata please see for example:

And here you can find all my Toyota Kata posts

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Lean Agile Scotland – The RED brick cancer goes to Edinburgh

Lean Agile Scotland 2013

Come and join med at Lean Agile Scotland on the 19th of September and listen to my presentation on The RED brick cancer.

It really looks like it going to be an interesting conference with lots of great speakers and as much as four parallel tracks!

To learn more and and signing up for the conference please visit http://www.leanagilescotland.com/

Lean Enterprise Software and Systems 2011 – My summary

This is my one sentence summary of the Conference Lean Enterprise Software and Systems 2011 (LESS2011).

Start with why, let the adaptive system self organize and have the teams find the answers by them self.

LESS 2011 was the second International Conference on Lean Enterprise Software and Systems (LESS). LESS is a non-profit collaboration between the Lean Software and Systems Consortium and Mälardalen University. This year LESS 2011 was held at Clarion Sign Hotel in Stockholm between 30th October to 2nd November

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This year there was four main tracks: Transforming Organizations, Lean and Agile Product Development, Complexity and Systems Thinking and Beyond Budgeting.

My goal was to focus on Complexity and Systems Thinking and Beyond Budgeting.

I was also very much looking forward to hear Steve Denning speak about Radical Management as I, after so many hurdles, was able to bring him to the conference and give everyone a copy of his latest book The Leader’s Guide to Radical Management

Pre Conference Day

This part of the conference had been very poorly announced so we where only four people who turned up but we had some interesting discussions about transforming organizations to a Lean mindset. Thank you Alan Shalloway, Karl Scotland and Frode Odegard

The rest of the day was spent on folding name tags and packing conference bags with Jean Tabaka and Karl Scotland

Day 1

I started the day by facilitating the LESS 2011 Stockholm Lean Coffee event.

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A short introduction by the conference organizers.

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Keynote: Bjarte Bogsnes: Beyond Budgeting – a new management model for new business realities

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This keynote by Bjarte Bogsnes was a well presented keynote with lots of interesting stuff about what Beyond Budgeting is really about. Here is some of my notes.

Bjarte used an interesting metaphor where he compared a cross road with traffic light to a round about.

The traffic light system is often based on historical data and regulated by pre set intervals.

A round about on the other hand is self regulated system based on some simple rules and are regulated based on the current situation.

Beyond Budgeting is event driven model in contrast to traditional calendar based budgeting model. How would you react if your bank would only interact with you during month of the year? What if you had to make all your banking decisions during the month of October? This is more or less what the yearly budget cycle is for a company.

Some examples on how Stateoil principles

  • Performance is about performing better than the ones you compare yourself with
  • Do the right thing – use sound business judgment for all decisions.
  • Resources are made available or allocated on a case by case basis
  • Forward looking and action oriented
  • Performance evaluation is a holistic assessment of behaviors and results
  • Alignment from strategy to people with flexibility and freedom

You don’t lose weight by weighing your self

Ola Ellnestam: Real Options Applied

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Olle Ellnestam held an interesting session about Real Options.

Real Options is about "deferring decisions to the last responsible moment". By deferring decisions and avoiding early commitments, you can gain flexibility in the choices you have later.

Olle exemplified this with a business trip where he hedged his traveling options due to the ash cloud. He had a plan ticket, a train ticket and his car available to make the trip. The different options expired at different times and had different costs. He could make the traveling decision just-in-time based on all available information instead of committing early.

When we look back, things appear to have a clear path – this can’t be applied to the future  

I liked the presentation even if he was a little short on time at the end.

Carl Savage: Overcoming Education Inertia

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Carl Savage had a great presentation. He talked about how you need to focus on the real customer and the needs of the customer. In his case it was the medical students. Is the medical training done in such a way that the students really learn what they need to know.

Great session. 

Ari-Pekka Skarp: Coaching in Complex Environments

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Sorry Ari-Pekka, I did not understand what you wanted to tell us with this session.

Update: After reading Ari-Pekka’s blog post about this talk I got the message he wanted to communicate. This is truly an interesting topic. You can read the blog post here

Jurgen Appelo: Complexity Thinking or Systems Thinking ++ ?

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Jurgen is an entertaining speaker with great visuals but I feel he need to be more clear and to the point what he want to communicate with his presentation.  This time it was a non stop barrage of quotes from different Complexity and Systems thinkers but where was Jurgens own thinking or opinions.

If he would not be so fuzzy, as on the picture above, this could have been a much better session.

Marcus Hammarberg: Theory of Constraints and Specification by example

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My fellow Lean/Agile Coach at Avega Group Marcus Hammarberg held a great presentation on Specification By Example and how this could be a way of exploit the knowledge bottleneck in software development.

Keynote: James Sutton: The Living, Breathing Organization: Lean, Science and Complexity

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This was a great keynote by James Sutton. He talked about Systems Thinking, the scientific method, Lean Thinking and Complexity Theory. He used life as a metaphor how all this was connected.

Here are some tweets about the keynote.

The Command & Control version of Lean is called Krap Kaizen

Original Tweet: http://twitter.com/jurgenappelo/statuses/131034245115297792

If Lean is something being done to you… instead of something you are doing to the system… you may have Krap Kaizen on your hands #less2011

Original Tweet: http://twitter.com/cyetain/statuses/131044566882205696

At the end of the presentation James said that some of the tools of Lean manufacturing was suitable in product/software development space. In the Q&A section he was asked what tools and he specifically mentioned Standard work. I think this was especially interesting as my lightning talk on the subject was shortly after his keynote.

What he referred to as Standard work was the detailed work instructions used in manufacturing and the common misconception that these are for controlling what to do when they are really the foundation to continues improvement. If you don’t know how work is done now how can you know that a process change is an improvement or not?

Håkan Forss: Standard work in software development

This was my lightning talk session. You can find the slides in my previous post 

Pim Witlox: Managing Agile Development

Showed us in less than six minuets what his research work on Managing Agile Development was about.

Day 2

I started the second day by facilitating the LESS 2011 Stockholm Lean Coffee event.

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Keynote: Peter Middleton: Lean Software Management: BBC Worldwide Case Study

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I really liked this keynote. Peter was very to the point and presented parts of the BBC World Case study. Nothing really new to me in forms of methods, tools or techniques but a good case study.

Peter Bunce: The Leader’s Dilemma

 

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This session was not adding anything new that Bjarte Bogsnes had not talked about in the keynote. To bad as I thought the title and the abstract really felt interesting and I had high expectations.

Henrik Mårtensson: A hoop through the OODA loop – Basic principles of business strategy and organization

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Best session in the conference for me. Henrik’s witty presentation style and well thought out slides was great. Most of the agile methods and tools heavily rest of fast feedback. The OODA loop is just about that – fast feedback loops so you can make decisions based on your current conditions fast.

Henrik talked about how the US Marin Corps decision making structure and “self-organizing” teams is so effective.

He also talked about how Hoshin Kanri organizational structure. Very interesting stuff. 

Claudio Perrone: A3 & Kaizen: Here’s how

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Claudio had the best slides of the conference! Great content and a great presentation. Claudio talked about how to really do Kaizen and using A3 as an important part of the process improvements.

Paul Gooderham: What Really Motivates Employees?

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This presentation was to academic for me, I think. The topic is really interesting but I didn’t feel like the question in the talk was answered.

Keynote Steve Denning: Making The Entire Organization Agile

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Before the summer I contacted Steve Denning about speaking at LESS 2011 about Radical Management. Now after so many hurdles on the way I was delighted to hear him speak about the thinks he have written in his book The Leader’s Guide to Radical Management

The presentation was great and had a high pace with lots of content. The main point of his talk was that is now time to change to a new management paradigm if companies want to survive. The old marketplace has changed and now the customer is the boss!

The next generation companies will have to focus on:

  • New Goal: Delight the customer – this is the over arching concept
  • New manager role: From controller to enabler
  • Coordination of work: From bureaucracy to dynamic linking
  • New values: Radical transparency
  • Communication: From command to conversations

LESS is More

Thank you Steve for coming and I hope everyone enjoy his book The Leader’s Guide to Radical Management curtsey of Avega Group.

Day 3

Day 3 was Tutorials & Workshops day. I was asked by the conference organizers to arrange a game day where we would play two games: the MIT Beer Game and the getKanban Board Game.

You can read more about the LESS 2011 Game Day in my previous post

Conclusion

I really had a great time at this conference. The content was mostly good but what I really appreciated was the open and engaged community. I had such a great time talking to so many great people. Thank you all for coming and hope to see you soon again!

 

LESS is More!

Lean Enterprise Software and Systems 2011–Game Day

The last day of the Conference on Lean Enterprise Software and Systems 2011 (LESS2011) was Tutorials & Workshops day. I was asked by the conference organizers to arrange a game day where we would play two games: the MIT Beer Game and the getKanban Board Game.

MIT Beer Game

The game MIT Beer Game is a simulation game of system dynamics. It was introduced in the 60′s by MIT’s Sloan School of Management and further popularized by John Sterman and Peter Senge. The goal of the game is to optimize a supply chain in several stages to meet customer demand while minimizing logistics and warehousing costs.

This game session was led by Rolf Häsänen from EPL Business Institute and I was assisting.

We had two teams playing: KOFF and Karhu. Both teams played well with high spirit and lots of fun. Team Karhu won with a cost of approximately $1700 and team KOFF was around $3300

Here are some of my pictures

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Links

System Dynamics Society
System Dynamics Conference, July 22 – July 26, 2012
Training and education
MIT System Dynamics in Education project
WPI distance learning on System Dynamics
Masters in System Dynamics
Supply chain
The MIT Beer Game
The Beergame in business-to-business eCommerce courses – a teaching report
Chain reaction – Managing a supply chain is becoming a bit like rocket science

Software simulations for System Dynamics
Vensim
Ithink

The getKanban Board Game

The getKanban Board Game is a physical board game designed to teach the concepts and mechanics of Kanban for software development in a class or workshop setting. It has been described as the most effective way to teach Kanban. It’s hands-on, engaging, and fun. The getKanban Board Game is frequently used in Kanban training classes around the world.

This game session was led by me.

We had one game running. It was a very engaged team that played with high energy and intense discussions. People were suppose to leave early but we stayed on for most of the afternoon. The sessions was so intense so I didn’t remember to take any pictures of the team playing but here is the result and the charts.

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Closing notes

Thank you to all who attended and made this a great final day of LESS2011.

Thank you Rolf Häsänen for running the MIT Beer Game on your own time. Thank you Avega Group and Mattias Skarin and Crisp for the getKanban Board Games.

Lean Enterprise Software and Systems 2011 presentation – Standard work in software development

A cornerstone for continuous improvement in Lean is standard work. Standard work is a description of how a process should operate. Without standard work it is much harder to know if process changes are improvements or not. Implementing standard work in a manufacturing process with repetitive task sounds reasonable but how do you implement standard work in something as variable as software development where there is basically no repletion of tasks? In this Lightning Talk you will be shown an example of how standard work was used in a software technology migration project. The intended audience is managers, team leaders and coaches working with process improvements.

Lean Kanban Central Europe 2011–Day 2

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General impression

Day two of the Lean Kanban Central Europe 2011 (#lkce11) conference was very good as well(read about day 1 here). I had some very hard session selection decisions to make.

Day two also introduced a Kanban system for the lunch buffet. To prevent the lunch process to come to a complete stop, as it did on Monday for some (not me as I was early), a fixed number of Kanban tokens was handed out as people entered the lunch room and was collected as they left. This kept the process flowing. Great process improvements!

Sessions

 

Keynote

John Seddon

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John Seddon was entertaining as usual. He talked about 95/5 rule described by W. Edwards Deming and the importance to change the system and not the people.

He also talked about the importance of eliminating hand offs and focusing on the total lead time and not on individual steps in a process.

Work specialization and standard work is not a good in systems with with high variability

Manager are obsessed with managing cost. When you manage cost you make them higher. Manage value!

We also got the usual John Seddon Lean tools bashing. And some on agile

Agile is doing the wrong thing faster

We don’t track utilization, we track availability as this is useful if you want to make a sale

Growing Pains and Remedies. Using Kanban to affect and embrace change from R&D to production

Chris Young, Dan Brown

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I had the great fortune to dine with Chris Young at the Gala Dinner and we spoke quite a bit about the things he and Dan presented in this experience report. But I did really enjoy it anyway.

They talked about the challenges of how to synchronize the work between different teams from different companies and different countries. They also talk about how they improved as they focused more and more on quality instead of focusing on throughput.

If you want to improve throughput you should forget about throughput and focus on quality

If you are bored in the daily standup raise your hand. Lots of hands means you take the current discussion off line

Chris also told a interesting story where he had to visit the hospital and get some stiches. After 3 hours of waiting he got examined but was asked to come back the next day so he didn’t have to wait so long to get his stiches. The day after there was a suture clinic that would do sutures in batches in a very efficient way. But what about Chris total waiting time!?

Igniting change in 20 teams within 6 months. An experience Report from Sandvik IT Services

Johan Nordin, Christophe Achouiantz

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This was the highlight of the day. I would say this session was close second to Kent Becks session on day 1. Sorry Michael Burrows I had to place you on third Sad smile

Johan Nordin and Christophe Achouiantz talked about how they have introduces Lean ideas and Kanban to 26 teams at Sandvik. The session was very well crafted with great visuals and the presentation was well rehearsed and went very well.

They presented how the used A3 reports to build buy-in from management and how they used that buy-in to introduce 26 teams to Lean and Kanban through a one day Kanban kick start.

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They tried not to push the ideas and concepts to the teams but shaped the path for the teams and then they let the teams pull help from them as the teams needed it.

Great session!

You find the slides here

4 Pecha Kuchas

Markus Andrezak
Arne Roock
Jim Benson
Yuval Yeret

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The Pecha Kucha format was new to me so I just had to go and see how it was. Four talks with 20 slides that show for 20 seconds.

Markus Andrezak talked about democratizing Kanban

Arne Roock about 10 ways to improve your Card Wall

Jim Benson on what food he has eaten the last year or so!!??

Yuval Yeret about limiting the number of polices in process. Slides

Interesting format with mixed results.

Build it and they will come

David Joyce

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David Joyce introduced us to some of the Lean Startup ideas by describing his experience from Jalipo.

At Jalipo they did all the right things if you would look at it from an Agile implementation perspective. They built a high quality product on record speed using all the right Agile tools. They only had one problem: There where no customers who wanted to pay for the product!

Maybe Seddon was right:

  Agile is doing the wrong thing faster

Interesting subject but the format was a little to slow for my taste.

Why Kanban fits the Jimdo company culture

Fridtjof Detzner, Sönke Rümpler

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Interesting session. But for some reason I did not get engaged. They are using visualization and Kanban throughout the company and it really works for them.

Take a look at this great video

How Agile and Lean changed my Organization

Bernd Schiffer

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Bernad taled about how IT-Agile use Lean ideas and Kanban in their business. This felt more a regular session than an experience report.

At IT-Agile they are using the ideas from Daniel Pinks book – Drive

They have 20% days

They have tried to eliminate all explicit rules and are using purpose and transparence so everyone can make their own decisions that are appropriate in their situation. High trust environment that creates motivation and a desire for mastery.

Keynote

Stephen Bungay

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I unfortunately had to leave in the beginning of this keynote. Stephen was very entertaining and came across as a cross bread between the stereotype of a British officer from the second world war and Mr. Bean. I loved it!

For the short time I could listen he talked about the history of modern management and started to touch on how some military management has taken a different approach.

I’m sorry I couldn’t stay.

Summary

This was over all a very good conference. It get’s a 5 of 5 for Return On Invested Time from me. I only wish I could have been able to go to all the sessions! Good work!

Here are the conference is summary by Ceren Meissner!

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